Privacy Policy

Effective Date: 25 June 2025
This Privacy Policy also applies to the National CERT Advisory App, developed and maintained by Pakistan National CERT (nCERT).

At the Pakistan National Cyber Emergency Response Team (nCERT), we value your privacy and are dedicated to keeping your information safe. This policy explains how we handle your data when you use our app or services, in a way that’s clear, respectful, and transparent.

1. How We Collect and Use Information

We do not collect any personal details (like your name or email) unless you choose to share them—for example, by contacting us, reporting an incident, or signing up for alerts. If you do share any information, it will only be used to:

1. Respond to your messages or provide the services you requested.
2. Help coordinate responses to cybersecurity concerns.
3. Improve our services through internal review and analysis.
4. Reach out to you when needed regarding important matters.

2. Sharing of Information

Sometimes, we may need to share information with relevant teams or departments to better respond to an issue or inquiry. This may happen:

1. When needed to work with trusted partners.
2. In situations that require coordination with national-level support.

We always aim to do this responsibly and respectfully.

3. Data Security and Your Role

We work hard to keep your information secure. However, we encourage you not to send sensitive information (like passwords or bank details) through email or forms unless you’ve been specifically asked to do so by an official nCERT team member.

Just so you're aware:

1. Depending on the situation, some of the messages you send us may be saved in our records for reference or follow-up.
2. We are using reliable, industry-standard methods to store and protect your information.

4. Use of Third-Party Services and External Links

Our app and website use third-party services like Google Analytics to better understand how people use our services and to help us improve. These tools may use cookies or similar technologies to collect general usage data (like pages visited or time spent).
There are also links to external websites, including global cybersecurity resources. Please note:

1. Once you leave our app or site, our privacy policy no longer applies.
2. We recommend checking the privacy policy of any third-party site you visit.
3. We do not take responsibility for the content or practices of external sites.

5. Changes to This Policy

We may update this privacy policy from time to time to reflect improvements or changes. Any updates will be clearly posted here or in the app, along with the date they take effect. Don’t worry—any information collected before the update will still follow the rules that were in place at that time.
If you have any questions about this privacy policy or how your information is handled, feel free to reach out to us.

info@pkcert.gov.pk